Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and seal, and in its original packaging. You’ll also need the receipt or proof of purchase.

At GIORA Lifestyle, we ensure that every product is carefully packed and sealed to maintain hygiene, authenticity, and quality.

For this reason, items with broken, removed, or tampered seals / tags will not be eligible for return or exchange.

Customers are requested to check the size, color, and product details before removing the seal or original tags. Once the seal or tag is broken, it will be considered that the product has been used.

To start a return, please contact us at gioralifestyle.in@gmail.com within 7 days of delivery. Once your return request is approved, our courier partner will arrange a pickup from the same address where the order was delivered. Please ensure the product is securely packed in its original packaging with all tags intact.

Return Pickup Timeline: After approval of the return request, our courier partner will usually schedule the pickup within 1–3 business days, depending on service availability in your area.

 If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Gioralifestyle.in@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. We also do not accept returns on items purchased under final sale or promotional clearance. If you have any questions or concerns regarding your purchase, please feel free to contact our customer support team for assistance. Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds 

Once the returned item is picked up by our courier partner and received at our warehouse, it will go through a quality inspection. After approval, the refund will be processed within 3–5 business days.

Please note that it may take 5–7 business days for the refunded amount to reflect in your original payment method, depending on your bank or payment provider.

Total expected refund timeline: about 7–10 business days after pickup.

If more than 15 business days have passed since we’ve approved your return, please contact us at Gioralifestyle.in@gmail.com.

At Giora, we are committed to delivering exceptional quality and a refined shopping experience. If for any reason your purchase does not meet expectations, we offer a simple and transparent return process.

Returns

  • Returns are accepted within 7 days of delivery.

  • Items must be unused, unwashed, and in original condition with tags intact. Also, if attach seal is broken

  • Products purchased during sale or promotional offers are not eligible for return.

Return Process

To initiate a return, please contact our Customer Care team with your order details. Once approved, we will guide you through the return pickup process.

Refunds

  • Refunds are processed after the returned item passes quality inspection.

  • Approved refunds are issued to the original payment method within 5–7 business days.

Exchanges

  • Size exchanges are subject to stock availability.

  • If your preferred size is unavailable, a refund or store credit will be offered.

Non-Returnable Items

  • Innerwear and customized products are non-returnable for hygiene and personalization reasons.

Need Assistance?

Our team is always ready to assist you.

Email: Gioralifestyle.IN@gmail.com
Working Hours: Mon – Sat | 9:00 AM – 6:00 PM (IST)

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